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My service rep Henry Bryant was nothing short of incredible. I am a repeat customer of his. He was just as helpful, honest and focused with the service/maintenance of my vehicle. When I am ready to purchase again, it is without question that I will return to Arlington Toyota is very fortunate to have Jerome Rhone as a sales person and Henry Bryant as my service manager.
I took my vehicle in for some service work and they completed the work ahead of schedule. Great job.
Towed my 2015 Highlander to the service department due to steering wheel locking up. Service Advisor Rande K. went out of his way to make sure that I had the best experience he could provide. He dealt with the warranty company and made sure that we had a rental available to us. Although it took numerous days (5) for the vehicle to get fixed (unique issue with the vehicle), Rande communicate status updates via cell and text numerous times a day. Rande even called the following weekend to make sure that we were not having any issue after we picked the vehicle up. Great Job Rande!!!
I want to thank Cherry Moore for helping me select a car and having a great deal of patience with me. I am thankful to you for your generosity and kindness. You helped me through this process and I am forever thankful. I recommend all buyers out there to work with Cherry as she has been a wonderful sales person at Arlington Toyota Jacksonville.